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Category Archives: The Nature of IT
Fusion 2015 Full Presentation Text
Enriching the Customer Experience “Staying Relevant in the Face of Changing Expectations” Several apologies are due. The first regards my tardiness. I had intended to publish this immediately following my Fusion 2015 breakout session. Good intentions, road to hell and … Continue reading
Posted in Future of IT, The Nature of IT, Transformation
Tagged business relevance, Cloud, Fusion, Fusion 2015, ITSM, self-service, services oriented, transformation, WTN
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On the other hand, some articles actually make sense
Like this one. My buddy Brian Helm forwarded me this link a few weeks ago, so thanks for the tip. I don’t know who Ivan Pepelnjak is from Adam but I’m going to start recording his show. Some of my … Continue reading
Storage Service Catalogs and Automated Storage Tiering
I just got off the phone with a client and pointed them to my blog to read this article, which only after they checked did I find out it was never published. DOH! The timing is right, though, to revisit … Continue reading
Posted in I Get E-Mail, The Nature of IT, Transformation
Tagged automated tiering, catalog, data mobility, FAST, FAST-VP, Storage
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TB-FTE Ratios Explained, or, why storage management isn’t like Starbucks (Part 2)
In Part 1 of this post I dismissed the TB:FTE metric based on the fact that it does not measure what you think it is measuring. That, coupled with an analysis of some reasons for asking the question “what’s the … Continue reading
Posted in Driving Transparency, Future of IT, The Nature of IT
Tagged efficiency, FTE, NAS, productivity, SAN, staffing, Storage, TB, TB:FTE
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TB-FTE Ratios Explained, or, why storage management isn’t like Starbucks (Part 1)
I have been putting off this article for years, even though it is the most frequently asked question I receive. I’ve hit a breaking point, though, and plan on answering this question in two parts. This is part one. Usually … Continue reading
Posted in Driving Transparency, The Nature of IT, Transformation
Tagged efficiency, FTE, NAS, productivity, SAN, staffing, Storage, TB, TB:FTE
4 Comments
In which Jack Welch and I share nothing more than a haircut
Well, not really. Jack still has more hair than me. http://www.youtube.com/watch?v=EAlmq0_0EwI I’m something of an IT subversive. I like to consider myself a “blue collar IT guy” because so much of what I’ve done in IT reminds me of plumbing … Continue reading
Capacity Management Twice a Year? No. Just, no.
One of my colleagues heard a cry for help from a client struggling to manage their infrastructure capacity. One month they’re flush with resources, the next they’re dying for disk, CPU and, in some cases, network bandwidth. This memo was … Continue reading
Bo Knows Virtualization
A little shout-out is in order to my friend and colleague Christopher Kusek over at pkguild.com. I have no idea what the URL means, but since he has authored a book or two and has a decent following, something is … Continue reading
Posted in Blogroll, Future of IT, Somebody Else's Stuff, The Nature of IT
Tagged Bob Martin, Ed Lynam, Kusek, Michael Gong, PKGuild, Sabattical, sabbatical, Shout out, Steve Nassif, Transition
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Demand Management does not mean what you think it means
So can we stop mangling the term in the same way people have destroyed the word “theory” over the last 50 years? A theory is not some cockamamie idea you thought up 5 minutes ago but a rational, supported, tested … Continue reading
Posted in Future of IT, The Nature of IT, This is Why We Can't Have Nice Things
Tagged Capacity, Capacity Management, Demand, Demand Management, Disney, Hypothesis, IT, ITIL, Management, Orwell, process, Storage, Theory
2 Comments
Is Louis C.K. a model for cloud services?
OK, so maybe that is a stretch but the enterprising cloud service provider should still take heed. The phenomenally hilarious comedian (YMMV) Louis C.K. completely circumvented the major ticket brokers and managed to sell his own tickets. Eliminating the middle … Continue reading
Posted in Future of IT, Public Cloud, Recreation, The Nature of IT
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