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Tag Archives: transformation
Fusion 2015 Full Presentation Text
Enriching the Customer Experience “Staying Relevant in the Face of Changing Expectations” Several apologies are due. The first regards my tardiness. I had intended to publish this immediately following my Fusion 2015 breakout session. Good intentions, road to hell and … Continue reading
Posted in Future of IT, The Nature of IT, Transformation
Tagged business relevance, Cloud, Fusion, Fusion 2015, ITSM, self-service, services oriented, transformation, WTN
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RFPs: More free advice nobody will take
When I received a memo from one of my sales guys a while back regarding a small government RFP I immediately checked the article index for a quick link I could send to illustrate why we on the pointy end … Continue reading
Posted in Future of IT, This is Why We Can't Have Nice Things
Tagged bidding, RFI, RFP, transformation
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You can build it but they won’t come unless you invite them
I get e-mail, so much so that I have had to add a category for it. This one came in Tuesday: I spoke with [client], who has spent a lot of money creating a private cloud for the company. They … Continue reading
Posted in I Get E-Mail, Private Cloud, The Nature of IT
Tagged adoption, chargeback, Cloud, ITaaS, Private Cloud, service, transformation
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