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Category Archives: The Nature of IT
It slices, it dices…
I get e-mail. Like this one from one of our technical sales consultants: Hi, dumb question but I have been asked it a couple of times and I wanted to see how you would answer it. Why would clients choose … Continue reading
Posted in Driving Transparency, Future of IT, The Nature of IT
Tagged service delivery, services, technology, Tools
1 Comment
Not the best reason to move to the cloud…
…but it will do. The details are somewhat sketchy, but it looks like an FBI raid over the ne’er-do-wells at LulzSec at hosting provider DigitalOne got a little over enthusiastic, grabbing several RACKS of servers instead of several servers (or … Continue reading
Posted in Future of IT, Private Cloud, The Nature of IT
Tagged Cloud, DigitalOne, FBI, LulzSec, Privacy
1 Comment
Product Management
Awhile back I got a call on a Friday night that is familiar to many consultants, “Can you be in City X on Monday morning?”¬† The program manager on the other end of the phone remembered hearing that I had … Continue reading
Posted in The Nature of IT
Tagged Change, convergence, Infrastructure, ITSM, service catalog
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re: Outsourcing & margins
Ted’s post on Outsourcing almost but not quite totally ignored his best observation: customer satisfaction and margins. This follow-up corrects the oversight. Continue reading
Posted in Growing the Business, The Nature of IT
Tagged business, Infrastructure, ITSM, metrics, service catalog, SLA
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The changing nature of Information Technology
I’ve been lucky enough to be in our industry for the last 17 or so years and I have seen all sorts of changes, as we all have. If I think back to my days as a research assistant at … Continue reading
Posted in The Nature of IT
Tagged Change, Future of IT, History of IT, Infrastructure
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