Tag Archives: service catalog

re: Outsourcing & margins

Ted’s post on Outsourcing almost but not quite totally ignored his best observation: customer satisfaction and margins. This follow-up corrects the oversight. Continue reading

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Outsourcing & margins

It seems about 50% of my clients these days have outsourced, are thinking about outsourcing or are insourcing.¬† Some of my customers are themselves outsourcers.¬† An interesting facet of the model these days is the introduction of new services to … Continue reading

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